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Service Communications Specialist Jobs – Bangalore – Thomson Reuters

Written By: rahul on August 28, 2009 No Comment

Freshers Graduate Jobs at Thomson Reuters Bangalore

JobTitle: Service Communications Specialist

About Thomson Reuters :
Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world’s most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries.

Experience: 0 – 2 Years

Skills: Communication networks / Excel / real-time data collection

Job Description:

Direct ownership of the creation, distribution, management and closure of all Customer Service communications associated with service incidents, maintenance and information (Alerts).
Active participation in the management and delivery of other Service Communications channels including Service Disruption Notifications (SDN) and Customer Statements.
Central point of contact for all business functions e.g. Thomson Reuters Customer Support, Technical Account Managers, Data Account Managers, relating to service incidents and their present status. Facilitating communications between key operational groups e.g. 1st Level Technical Operations, Content Operations, and customer-facing and business teams on service-impacting incidents.

Desired:

Communication Effectiveness
Relationship Management
Customer Awareness
Operational Influencing
Forward Thinking
Excellent written and verbal English
4+ years experience of working with financial data or core infrastructures
Regional markets expertise or real-time market data knowledge an advantage
Proficiency with strategic products e.g. 3000 Xtra, Thomson ONE, DataScope products, Reuters Plus
Advanced Excel skills an advantage
Proficiency with Siebel preferred
Working knowledge of real-time data collection and distribution practices e.g. IDN, TDN, BDN, News infrastructures
Awareness of Communication networks, Timeseries and other non real-time infrastructures an advantage
ITIL qualifications preferred