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Freshers Tech Support Jobs – Bangalore – Microland

Written By: rahul on October 5, 2009 No Comment

Freshers BPO Jobs at Microland Bangalore

JobTitle: Tech Support (BPO)

About Microland :
Microland’s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base

Experience: 0 – 3 Years

Skills: Technical / Good Communication / Computers / Problem Solving / Hardware / Troubleshooting

Job Description:

Technical Support on basic operational or maintenance of Networking products like computer routers, modems .
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems

Desired: