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Freshers Associate Jobs – HCL – Hyderabad

Written By: rahul on June 23, 2009 No Comment

Freshers Associate Jobs at HCL Hyderabad

JobTitle: Associate Service Represntative

About HCL :
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)
The 3 decade old enterprise, founded in 1976, is one of India’s original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Experience: 0 – 1 Years

Skills: customer support, non-technical / Proficient customer service / Capable of demonstrating teamwork

Desired:
Attending Inbound and Outbound calls.
·         Documenting Cases as per process.
·         Adhere to ACD schedules and procedures.
·         Work with minimal supervision to prioritize backlogs; escalate issues according to group procedures
Competent communication skills and telephone manner.
Capable of being thorough in accomplishing a task with concern for all areas involved.
Analytical capacity and troubleshooting mindset.
Capable of prioritizing multiple tasks and organizing workload efficiently.
Capacity to handle difficult customer situations.

Location: Hyderabad

Education: Any Graduate

Click here to Apply: http://jobs.monsterindia.com/details/7178433.html